Your Child's Best Interest Is Our Priority

Family Run Business For Families

Supervised Contact Workers (formerly known as Sydney SCW) is a community based service for separated or divorced parents and for children in care.  We facilitate visitations, changeovers and transportation.

​Who's It For

Supervised services are for separated or divorced parents and for children in care needing help with the supervision of visits, changeovers, or transportation. When both parties are in agreement, we support the positive rebuilding of relationships by providing qualified supervision staff that focus on the child at all times

How We Help

Our aim is to turn these difficult and sometimes uncomfortable situations into enjoyable experiences. We are here to provide children with a happy and safe environment when a parent is required to have supervision with their children. 

What To Expect

We provide friendly, caring, no judgemental professional supervised services. Supervised Contact Workers do not take sides. Your child's best interest is our top priority. We aim to provide a service where children can maintain a meaningful relationship with their parents.

Supervised Contact Workers Services

Do you need a safe space for visitation or changeover purposes? Supervised Contact Workers are here to help children from separated families feel protected while rebuilding or maintaining a relationship with the parent they do not live with.

mother and her two children

Supervised Visits For Families

Where necessary, or as directed by a court order, our qualified staff ensure children feel safe and happy in a controlled environment while they are supervised spending time with a parent, caregiver or other family members. Closely monitored these visits should be fun, conflict-free and a positive time for the child, parent or other attendees. Organised before visits and depending we can facilitate contact visits at parks, play centres, other community locations from 8am to 8pm. The supervision takes place for the entire visit and can include changeovers. We can also provide safe transportation to and from the supervised visit offering Australian approved car seats if required.

A report will be provided.

Supervised Changeovers For Families

In separated families there are times when a child needs to be 'handed over' and 'handed back' to the parent or other family member who does not have the day-to-day care of them. At Supervised Contact Workers we offer a face-to-face or a no face-to-face changeover service. We will supervise the changeover at an agreed location. Changeovers are offered as a stand alone service and can include transport or can be combined with supervision according to your requirements.

A report will be provided.

a young family

Government & NGO Caseworkers

Supervised Contact Workers provides a safe, neutral and strictly child-focused environment for supervised contact and supervised transport for children in care. We transport and/or supervise children in a variety of activities that can include attending appointments, contact visits, court, placement changes and more. We make sure we are staying safe on the road and provide Australian approved car seats if required. 

A report will be provided.

mother driving her child to soccer practice

Our Process

If you would like to proceed with our services please see our 5 steps process below.

Get In Touch

Contact us for a chat. ​We will discuss our services with you and check your eligibility.

Start Your Service

We will start the supervised visit and/or changeover at the agreed time and days.

Request Our Service

The Service Agreement & Service Request Form are sent to both parties. This can also be retrieved from the Form section. Once filled, you return this to us with your court orders/agreements attached. We will then be in touch to book your intake interview.

Intake Process

We conduct an intake interview with both parties separately over the phone. We will also run through your child/ren's needs and gather as much information to better understand your current situation. We will highlight our approach to supervision and answer any questions you may have regarding our services.

Confirmation Email

We will send you a confirmation email with all the details of your service, summary sheet, any entry and exit maps and designated worker profile. This will highlight their working with children's check number, qualification, experience and a bit about themselves.

What Our Clients Say About Our

Supervised Contact Workers Service

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Unsupervised Parent - Visitation Service

I would highly recommend Sydney Supervised Access to any person who requires their specialised services.
Their dedication to creating and maintaining a business with ethics and high standards was evident through their procedures and practices.
Caroline and Kristine demonstrated kindness, empathy, and understanding on a regular basis to my family as we went through a difficult transition period.
Caroline was always very clear in explaining all aspects of the access visits which assisted in making these times more manageable.
It was also very helpful to have one person as the main point of contact and have that person available to assist with any of my questions and to have any issues that arose addressed quickly and professionally.
It was so beneficial to receive such support during those uncertain times.
Thank you, Caroline and Kristine!
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Unsupervised Parent - Visitation Service

I love that my girls got to be supervised by such a warm and fun person 💕
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Supervised Parent - Visitation Service

I wanted to thank you Caroline for your professionalism while still being malleable so my children have an enjoyable visit. Your modelling really facilitates a harmonious environment for me and my bubs. Above all, thank you for being human in your position.
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Supervised Parent - Visitation Service

Your company has made a difficult process much more bearable, that is very much appreciated.
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Supervised Parent - Visitation Service

Hi Caroline & Jen.
Thank you both for everything. You both have made this emotional and trying experience for me, easier. I always felt comfortable when speaking to you. So thank you, and I am grateful for the experience.
All the best for the future.
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Supervised Parent - Visitation Service

As a mother, I want to thank you and your company for your understanding during this difficult moment for my son and me.
I want to express the great work ethics, humanity, and professionalism that stood out during these difficult moments that families go through.
I feel satisfied and I applaud the excellence and good work of Caroline.
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Supervised Parent - Visitation Service

Thanks for being part of my journey in the past year.
It was August last year in a middle of a pandemic when I needed a supervising agency and a lot of agencies were simply refusing to provide services. Thanks for the clear, concise, and impartial reports that provided the court with the ability to make a sound decision.
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Supervised Parent - Changeover Service

Hi Caroline,
I have always found you to be such a professional, welcoming, and child focussed service. I want to take the opportunity to thank you from the bottom of my heart for the support and care you have always shown to my daughter. I have not had any concerns or issues about any of the services you have provided. Sending my warm regards to you, Jen, and Kristine.
Kind Regards,

Have a question or would like to know more about the services offered by Supervised Contact Workers?